At Flowers Addlestone, we are passionate about delivering joy and beauty with every bouquet. As a trusted local florist serving the Addlestone area, we take pride in providing the freshest flowers, carefully arranged for households and businesses alike. Our Fresh Flowers Guarantee ensures you receive blooms at their best, every time.
While we take great care in preparing and delivering your flowers, we understand that damage can sometimes occur in transit. If your arrangement arrives damaged, wilted, or not as described, please contact us as soon as possible on the day of delivery. To help us resolve your issue efficiently, keep the original packaging and provide a clear description—photos are very helpful for our team. We strive to put things right without delay.
Your flowers are hand-selected to ensure peak freshness upon arrival. Because of nature’s variability, some blooms may arrive in bud form, ensuring longer-lasting enjoyment in your home or business. Our Fresh Flowers Guarantee states that your flowers will remain vibrant for at least 5 days from the time of delivery, provided they are cared for according to the instructions supplied. Please display your arrangement away from direct sunlight and heat, and change the water regularly for best results. If you believe your flowers have not met our freshness promise within this timeframe, reach out promptly so we can make it right.
We want your Flower Addlestone experience to be risk-free. If you notify us of an issue within 5 days of delivery regarding damage, quality, or freshness, we offer two solution options:
To qualify for a refund or replacement, please retain your original flowers and, if possible, take a photograph to assist with our review. Prompt notification ensures a swift resolution and helps us continually improve our service.
Your feedback and concerns are important to us. If you wish to make a complaint not directly related to returns or refunds (for example, about customer service or delivery experience), please contact us with as much detail as possible. Every complaint is treated respectfully, fairly, and confidentially. Upon receiving your complaint, we will acknowledge it and aim to respond within two working days. In most cases, complaints are resolved swiftly and to your satisfaction. Customer happiness is at the heart of what we do.
As a dedicated Addlestone florist, we are committed to providing only the best for our neighbouring homes and businesses. We value the trust our community places in us and work hard to maintain our reputation for quality, reliability, and genuine care. Thank you for choosing Flowers Addlestone for your floral occasions. We look forward to delighting you with every order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
