Thank you for visiting Flowers Addlestone, your dedicated flower delivery service in Addlestone and the surrounding areas. The following Terms & Conditions set forth the basis on which you may use our website, place orders, and receive flower deliveries throughout Addlestone and nearby communities. Please read these Terms & Conditions in full as they contain important information about your rights and obligations. By accessing and using our website or by making a purchase, you agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all online orders placed with Flowers Addlestone via this website. They govern the provision of flower delivery services within Addlestone and all adjacent areas we serve. We reserve the right to amend these Terms & Conditions occasionally; any revisions will appear on this page. Ongoing use of the website and our services after any amendments means you accept the new terms.
You must be at least 18 years old to place orders via Flowers Addlestone’s online platform. By placing an order you confirm that you meet these eligibility criteria and that you have the legal authority to purchase goods and enter into a contract with us.
3.1 Product Selection: Browse our online store to select flowers, arrangements, and related gifts for delivery in Addlestone and surrounding areas.
3.2 Placing an Order: Select your chosen items, add them to your basket, and follow the checkout process. Please ensure your delivery information, recipient details, and personal details are accurate and complete to avoid any delivery issues.
3.3 Acknowledgement and Acceptance: Once your order is placed, you will receive an automatic confirmation of your order via our website. This email is only an acknowledgement and does not constitute contractual acceptance by Flowers Addlestone.
3.4 Order Confirmation: Our acceptance of your order and the completion of the contract will take place when we email you a confirmation or, if earlier, when we dispatch the goods for delivery. We reserve the right to decline an order for any reason, including but not limited to product unavailability or payment issues.
3.5 Changes to Orders: If you wish to amend your order after submitting, please contact us without delay. While we strive to accommodate changes before dispatch, we cannot guarantee amendments once the order is being prepared or has been sent out for delivery.
Our flowers are subject to seasonal availability. In the rare event an item is unavailable, Flowers Addlestone may substitute it with a flower of similar style, value, and quality. We endeavour to match the original selection as closely as possible. If substantial substitutions are required, we will contact you for approval before proceeding where possible.
5.1 Prices: All prices shown on our website for flower arrangements and delivery services in Addlestone and the surrounding areas are current and in pounds sterling (GBP), inclusive of VAT where applicable.
5.2 Payment Methods: Payment must be made in full at the time of ordering. We accept major credit and debit cards. Payment is processed securely through our payment gateway, and we do not store your payment details.
5.3 Pricing Errors: In the case of an error in priced goods or services, we reserve the right to correct the price and will give you the option of reconfirming your order at the correct price or cancelling it with a full refund.
6.1 Delivery Areas: Flower delivery is offered throughout Addlestone and the surrounding areas as described on our website. If you are unsure whether your required delivery address falls within our reach, please get in touch before placing your order.
6.2 Delivery Times: We strive to deliver flowers on your chosen date, although exact delivery times cannot be guaranteed. Deliveries are generally made during normal working hours, Monday to Saturday.
6.3 Delivery Requirements: Please ensure someone is at the destination to receive the delivery. If no-one is available, our driver may leave the flowers with a neighbour or in a secure, sheltered location at the property, and a delivery note will be left.
6.4 Incorrect Delivery Details: Flowers Addlestone is not responsible for failed deliveries due to incorrect or incomplete delivery information provided by the customer. Please check all details carefully when placing your order.
6.5 Redelivery Charges: If redelivery is required as a result of erroneous delivery details, Flowers Addlestone reserves the right to levy additional charges.
7.1 Cancelling Your Order: If you wish to cancel an order, please notify us as soon as possible. Where the order has not yet been prepared or dispatched for delivery, a full refund may be provided. Once the order is prepared or in transit, cancellation may not be possible, and refunds will be discretionary.
7.2 Refund Policy: Refunds will be processed using the same method as your original payment. If you are dissatisfied with your order (for example, in cases of damaged or non-delivered flowers), please contact us within 24 hours of delivery so that we may investigate and resolve the issue appropriately. Proof of any fault or issue may be required.
7.3 Non-Perishable Products: For any non-perishable goods, the standard consumer cancellation rights apply as per UK law. Custom or personalised items, and perishable goods (such as flowers), are exempt from the usual 14-day cooling-off period, unless goods are faulty or misdescribed.
We strive to ensure that all arrangements delivered throughout Addlestone and the surrounding areas are of high quality and as described. If you feel our service has not met expectations, please contact us directly within 24 hours of delivery. We reserve the right to require photographic evidence in the event of disputes regarding product condition or quality.
9.1 General Responsibility: Flowers Addlestone will not be liable for any loss or damage (including indirect, consequential or economic loss) suffered by you arising from late delivery, failure to deliver, or your use of or reliance on delivered products, to the extent allowed by law.
9.2 Delays Beyond Our Control: We will not be considered in breach of contract or liable for any delay or failure to perform our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control, such as adverse weather, traffic disruptions, or supply issues.
9.3 Title and Risk: Title and risk in the goods shall pass to you upon delivery to the agreed address.
All content on this website, including but not limited to photographs, text, designs, and trademarks, are the property of Flowers Addlestone or its content suppliers. Unauthorised reproduction or use is strictly prohibited.
Flowers Addlestone processes personal information in accordance with applicable UK Data Protection laws. Please see our Privacy Policy (available on this website) for further details on how your data is collected, stored, and used.
If any part of these Terms & Conditions is determined to be unlawful, invalid or otherwise unenforceable, it shall be deemed severed from the rest of the agreement, which shall continue in full force and effect.
All contracts entered into through Flowers Addlestone’s website and any dispute or claim arising therefrom shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions or require assistance with an order, you may use the contact options provided on our website to reach us.
These Terms & Conditions apply to all customers of Flowers Addlestone, including those in Addlestone and all surrounding areas serviced by our flower delivery team. If you are unsure whether you are covered by our delivery and these terms, please clarify before placing your order.
This document was last updated on the date stated at the footer of the page. Please refer back regularly for any changes.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 131 Station Rd, Addlestone, KT15 2AT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Addlestone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Addlestone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
